A full solution, including IBM licensing, with no upfront costs!
Licensing, renewals, operations management, monitoring, and security.
From installation and upgrades through 24/7 normal operations.
High security and the ability to be compliant with HIPPA, PCI and SOX.
On your premise, any public cloud, or in our enterprise cloud.
IBM Managed Services Features
Here is why BlueMSP leaves everyone else behind!
SIMPLE MONTHLY PRICING
For almost all of IBM’s products, we provide simple monthly pricing either on your premise, public cloud or our enterprise-centric Cobalt Cloud. Most of our solutions built on IBM software can be deployed as a software installation, a fully managed virtual image or a physical appliance.
We take our customers’ security seriously and provide simple monthly add-ons to comply with your system and can provide you with all of your audit documentation. Our dedicated experts can help determine your security needs between HIPAA, ISO, PCI or SOX. Ever have a question on what BlueMSP staff has been doing? We will have all audit records shown in real time on your dashboard.
99.999% UPTIME GUARANTEE
We own our own hardware and run dedicated fiber lines to Teleco’s. All of our collocation is either in Equinix or Cologix facilities. We provide credits to our cloud customers if we ever do not meet our 99.999% uptime guarantee for hosting infrastructures
TOP NOTCH CUSTOMER SERVICE
To ensure best customer service we track all of our tickets in Zendesk® and record all your calls with our technical team. We guarantee easy review of all interactions to ensure you get the quality you need and demand. We can easily pull performance reports so you know exactly how we are serving you as a customer.
HOW OUR SUPPORT WORKS
Our mobile and online customer portal simplify many of the daily interactions and requests people have. Every customer is assigned a primary and secondary technical engineer that may be reached 24/7.
EASY DISASTER RECOVERY
Disaster recovery is an area where many companies have gaps. It doesn’t matter if you’re on premise, a public cloud or using an appliance! We can offer recovery at an affordable monthly addition.
What Services Are Included?
Focus on getting the most value out of your IBM software!
BlueMSP administers your system up to the application or business customization layer. We also provide options for further development and customization if required on a separate SOW.
Our monitoring team goes the extra mile to ensure we get the full picture of your environment. Not only do we monitor your IBM software but we also monitor your environment to ensure we get early warnings when problems might occur!
If you need servers, which are non-IBM, managed don’t fret! We can provide support for these as a part of our managed service experience. Talk to us today to find out additional info!
PREMIUM LEVEL 1 SUPPORT
We assign our technical engineers as your level 1 support contact and interface with IBM level 2 support. In addition, we try to handle as much of the Problem Management Record (PMR) process with you, including taking away the pain of managing PMR.