| Administration |
We will take care of administration and monitoring of your software environment. Leaving you to focus on the business value of the software. |
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| Backups |
We will handle any configuring and management of backups and you additionally have the option to backup to our cloud. |
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| Best Practice Guidelines & Architecture Review |
To ensure you have confidence our engineering team with work to ensure you have deployed best practices in your architecture and design. |
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| Capacity Planning and Management |
We will monitor how your usage is growing and help you understanding what is needed. |
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| Deployments |
We will deploy all your initial software and will deploy required changes with 24 hour notice. |
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| General Questions and Support |
Enjoy expanded and improve question and answer support with BlueMSP's concierge support team. |
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| Hosting |
We can host your application on premise or in the cloud. |
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| Installation and Setup |
We handles the installation, configuration, and optimization of your IBM software as part of the monthly service. |
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| Issue management |
We work with level 2 & 3 support to have your issues resolved fast from opening up conference lines to escalating and follow up issues with IBM. |
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| Monitoring |
We monitor all aspects of your application through our cloud monitoring platform. We will respond to any issue in your environment 24/7 and provide the ability to view the status of your system on our customer portal or mobile app. |
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| Optimization and Configuration of Installation |
We will review your environment and ensure it's at its best so that your software or platform run as fast as possible. |
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| Security management |
We will manage security patches and user management for your application. |
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| Upgrades and Fix Pack Installation |
We will handle your upgrades and fix pack installation on your schedule and will manage the entire process. |
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| 24x7 Support |
We will assign you a primary and secondary technical engineer who will rotate pager duty after office hours. If for any reason your primary team is unavailable our global support team will takes over. |
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| ETL Development |
We provide warehouse and reporting development. |
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| Offsite Backups/HA |
Through a simple monthly add-on we can extend your backups or availability on the cloud. |
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| Reporting |
Reporting and development solutions can be provided at a simple monthly/hourly service. |
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| Watson Insights |
BlueMSP's staff can integrate the power of IBM's Watson into your reporting, analytics, and operations solution. |
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